POD FAQs
What is TWE POD?
Welcome to the official Treasury Wine Estates Print on Demand and POS site.
This is your portal for ordering coupons and National Sales materials, as well as POS items in Inventory. Pre-Buy windows will open throughout the year offering ad hoc programs.
The TWE POD website is your portal to order all print sales materials. Print on Demand allows you to be flexible and responsive to your customer's needs by ordering coupons and other sales and marketing assets in custom quantities via quick turnaround, with a dedicated team to coordinate with you to manage all your requests.
What can be ordered on the TWE POD site?
You can order Brand-specific sales materials including Instant Rebate Coupons, and Mail-in Rebates either as neckers or tear pads, case cards, header cards, case stack cards, sell sheets, shelf talkers, table tents, wine cards, base wraps, bottle toppers, cold box cling, posters, and more. You may select from current National campaign collateral or past campaigns.
How do I view items available for order?
On the TWE POD site, you can search for items by category, by brand, by the newest items added, or use the general Search function. The rotating banner reflects current national campaigns. Each item includes a preview image.
What if I can’t find what I want on the site?
TWE POD offers flexibility and customized service. You can order jobs that were previously printed even if you do not see the item on the website: to do this, select an item from the same category and enter request details in the “Job Notes and Requests” field, and any additional information in the “Design Requests” field. If using the TWE Coupon & Print on Demand Request Form, select the appropriate item from the drop-down menu in Column G.
What if I want to create new sales materials?
We can also create new custom sales materials for you: for Design on Demand projects, select an item from the same category and enter request details in the “Job Notes and Requests” field, and any additional information in the “Design Requests” field. If using the TWE Coupon & Print on Demand Request Form, select the appropriate item from the drop-down menu in Column I. Please note, if new sales materials are created then we must submit the new sales material to the Treasury Marketing department for creative approval.
What are the featured items on the website?
Featured items on the homepage show current National Sales campaigns, special promotions and values, and other items available to support your sales.
How can I place an order?
- Online: select an item, enter job information in the custom fields, enter quantity and add to cart.
- Using the TWE Coupon & Print on Demand Request Form: complete all required fields including brand, product, valid states, active and expiration dates, quantities, name of campaign, and shipping information. Submit completed order forms via email to the TWE Support Team at twepod@insightresourcegroup.com. If you have questions regarding an order or the order form, you can contact us by email or by phone at (925) 254-4114, extension 318.
How long will it take to receive a price quote and a proof of artwork after order submission?
You will receive a confirmation email shortly after submission. It will take between 1 to 3 business days to receive a price quote along with a proof of the ordered items for your approval.
What is the approval process for coupon orders?
After you receive and approve the coupon proof, the file then must be sent to the Treasury Legal Department for review and approval, which may take between 3-7 business days.
What is the average turnaround time from start to finish?
On average, you may plan on having an order ship from 7 to 10 days after submitting an order. Of course, turnaround time may be subject to exceptions or unforeseen circumstances. We will make every effort to ship within the typical time period, and keep you updated on the status of your order.
Can orders be rushed?
You can request that orders be shipped via expedited shipping. This request needs to be indicated on the order form when placed; additional shipping costs will apply. Standard shipping will take 4-7 business days.
Can orders be cancelled or changed?
You can cancel, change, or revise your order at any time prior to your final approval. After an order is sent to print, no changes can be made.
How can I check on the status of my order?
If you wish to check on the progress of your order, please contact the TWE support team at any time.
How will I be billed for my order?
You will receive an invoice at the time the order is ready to print, along with a Credit Card Authorization form. We request that you email the completed and signed Credit Card Authorization form to twepod@insightresourcegroup.com. Once we receive an email confirming your approval of the invoice, we will charge your credit card. This allows us to expedite the entire production process and get the order in your hands as soon as possible.
How will I know that an order has been shipped?
You will receive a shipping confirmation via email with a tracking number.
What if I have billing or invoicing questions?
You can contact the TWE Support Team via twepod@insightresourcegroup.com or by phone at (925) 254-4114, ext. 318, with any billing or invoicing questions.
How do I reach the TWE POD Support Team?
You can contact the TWE Support Team using the information below or by using the contact form on the website [insert hyperlink].
TWE Support Team
3 Altarinda Rd.
Orinda, CA 94563
Tel. (925) 254-4114 (Pacific Time)
Fax: (925) 254-4124
Email: twepod@insightresourcegroup.com